Monday, August 18, 2008

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Moments_Average Handling Time



Quite sad on the measured handling time for each agent...

The account's average handling time for each agent is only 5 minutes...

I actually had a hard time meeting this and most of my calls exceeded.

For the record, my current AHT is 8 minutes...

Need to do everything or else na nga-ngamoy account transfer itoh...

deep sigh...

hope not

Wheezzz...


#AHT,
#Metrics,
#BPOMetrics,
#AverageHandlingTime,
#CallCenterAHT,
#istariray23moments,

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