Moments_Average Handling Time

Quite sad on the measured handling time for each agent...

The account's average handling time for each agent is only 5 minutes...

I actually had a hard time meeting this and most of my calls exceeded.

For the record, my current AHT is 8 minutes...

Need to do everything or else na nga-ngamoy account transfer itoh...

deep sigh...

hope not

Wheezzz...

#AHT,

#Metrics,

#BPOMetrics,

#AverageHandlingTime,

#CallCenterAHT,

#istariray23moments,